67%
of clients said that overall, they were very
satisfied and that we were exceeding expectations.
Another 32% said they were satisfied and that we were
meeting expectations.
98%
of clients said they'd be happy to refer us to others.
Thanks, we appreciate referrals. They're a great way for
us to grow and they allow us to spend more time with clients
instead of looking for new clients.
99%
felt we 'Effectively Assessed their Needs'.
99%
felt we 'Acted in their Best Interests'.
95%
felt we 'Provided Innovative and Creative Solutions'.
97%
felt we 'Made Them Aware of All The Products and
Services Offered'.
97%
felt we 'Provided Quality Advice'.
96%
felt we 'Provided Competitive Rates'.
93%
were very satisfied (61%) or satisfied
(32%) with their 'Face-to-Face
Meetings' (the other 7% were N/A).
91%
were very satisfied (59%) or
satisfied (32%) with
their 'Claims Experience Reports' (7% were N/A).
91%
of you confirmed your preference for email communication.
81%
of clients said they were very satisfied
with 'the ease with which they can reach us when needed'
and 'our responsiveness to their requests'. 98%
were very satisfied or satisfied.
There
was a 50/50 split between those who preferred to receive
their Claims Experience Reports in print versus email.
We will do our best to make them available as per your
preference or provide them both ways for your convenience.
50%
of clients said they hadn't visited our web site this
past quarter. We encourage you to do so. We are
continuously adding value to our site so that we keep
you informed as best we can. We'd appreciate you telling
others about us and telling them about our web site as
well.
Over
75% haven't read our eBook and
Archived Articles which are available online.
These are just a few of the value-added components on
our site. Our eBook is entitled, "10 Common Employee
Benefits Mistakes".
77%
have been reading our newsletters. We're happy
you're enjoying the read. Let us know if there are any
topics or issues you'd like to learn more about.
100%
of our clients said they were very satisfied
or satisfied with:
