|
The Results Are In!
That's right, the Selectpath survey results are in and the results have been tabulated. In an effort to understand your needs and know how Selectpath is performing, we feel our client survey provided us with great insight as to what is important to you.
The specific question responses are provided and once again we have shown to be meeting your needs and providing the service you have come to expect from Selectpath.
To view the 2007 Client Satisfaction Survey results click here
iPod Winners
The following 6 winners of the Client Satisfaction Survey received an iPod. We would like to congratulate them and also thank all participants for providing us with valuable feedback, which has helped us achieve such outstanding results.
Marj Stoner
Simpsons Fence Ltd.
|
Darren Goble
Stevens Resource Group
|
Sharon Battley
Dyer Brown LLP
|
Larry Fisher
Air-tech Systems Ltd.
|
Judy Thompson
Thompson Feed & Supply
|
Lisa Mitchell
Tectura
|
Addressing Clients' Feedback
We at Selectpath value our clients feedback on our services. Below are a few items that were identified in the survey as being important and we felt we should comment specifically on how we review them.
Keeping renewal rates down
This is a challenge we face daily. As you know, the rates of inflation for health care run six to seven times that of CPI inflation averages. As your workforce ages and more new expensive drugs enter the market, increases in premiums become an issue. When looking at the rising costs, it is often difficult to equate things back to your own business and see if your costs increased 15% last year, chances are they didn’t and that in itself creates a problem in trying to comprehend the impact of the costs.
There is no magic wand to wave over your plan to make the rates stable, however, there are a number of little things that will show results and we feel combining this with a greater knowledge base will help you to understand the cost drivers behind the adjustments. Many of you are familiar with the seminars we have provided over the last few years, and in response to your feedback, we will be introducing future sessions aimed at what you feel is important. One session we are planning is around the basics of group insurance pricing, almost like a “Benefits Boot Camp.”
Benchmarking
You have identified that you would like to look at ways of keeping rates down and so have other businesses that face the same issues as you do. In the survey, a few respondents inquired about Selectpath providing benchmarking data. We are happy to report at this time we have all of our clients plan information loaded into our database and we are now working on having our database allow us to pull the data and provide comparative information on what other clients plans may look like by size, revenue, union versus non-union, geographic location, industry, etcetera. This project is underway.
Requests for Information on Additional Services
Selectpath is divided into two divisions – Group Benefits and Financial Services. Both areas have shown to provide great customer service. Several respondents wanted more information or to be introduced to our Financial Advisors. We recognize that our clients may have other areas in their life and/or business where they would also benefit from working with Selectpath Financial Advisors. We are always happy to refer you to colleagues who can help you with family and business planning issues.
Disclosure
As the Financial Services industry continues to monitor compliance within the industry, Selectpath will comply with all industry standards. A copy of our disclosure notice is on our website and we are collecting a signed copy by each client to be placed in our files. We feel we have been leaders in this area and provide this as another measurable area of Selectpath’s commitment to our clients.
No communication, article, information or advice on this web site constitutes or implies in any way a solicitation of business. Please remember that while strategies outlined within this newsletter may be appropriate for some investors, you should always consult a financial advisor to determine if they are appropriate for you.
|
