79% of clients said that overall, they thought the Selectpath Team was excellent, that's an increase of 20% from last year. Another 18% said we were good and that we were meeting expectations. Our goal is for all of our clients to feel as though we are exceeding their expectations. We're working on it.

While 63% of you read our email newsletters, only 29% have visited our web site. We encourage you to visit our web site and tell others how they can learn more about us there. We're always looking to make our web site and newsletter a more enjoyable and informative read for you.

96% of clients said they'd be happy to refer us to others. As always, we appreciate the referrals.

96% said excellent (65%) or good (31%) with their 'Effectively evaluating their needs'.

97% said excellent (70%) or good (27%) with their 'Are in the best interest of you and your employees?'.

96% said excellent (58%) or good (38%) with their 'Innovative and creative solutions'.

96% said excellent (67%) or good (29%) with their 'Awareness of all the products and services offered'.

97% said excellent (71%) or good (26%) with their 'Quality of our advice'.

96% said excellent (54%) or good (42%) with their 'Competitive rates'. We're always trying to find the best solutions for our clients. In a commodotized world of benefits, we find the best way to differentiate our offering is to provide great service, creative solutions and ideas to help make your benefits plan that much more attractive and successful than the competition.

82% of clients said they were very satisfied with 'the ease with which they can reach us when needed' and 'our responsiveness to their requests'. 98% were very satisfied or satisfied.

Many of you now prefer (greater than 80/20) to receive Claims Experience Reports and general communications from us by email versus print (regular mail). For those of you who prefer print, we'll do our best to address your needs and preferences in an e-world.

• Keeping renewal rates down - This is a challenge we face daily. As you know, the rates of inflation for health care run six to seven times that of CPI inflation averages. As your workforce ages and more new expensive drugs enter the market, increases in premiums become an issue. When looking at the rising costs, it is often difficult to equate things back to your own business and see if your costs increased 15% last year, chances are they didn’t and that in itself creates a problem in trying to comprehend the impact of the costs. There is no magic wand to wave over your plan to make the rates stable, however, there are a number of little things that will show results and we feel combining this with a greater knowledge base will help you to understand the cost drivers behind the adjustments. Many of you are familiar with the seminars we have provided over the last few years, and in response to your feedback, we will be introducing future sessions aimed at what you feel is important. One session we are planning is around the basics of group insurance pricing, almost like a “Benefits Boot Camp.”
  
  
• Improved disclosure of plan fees - As the Financial Services industry continues to monitor compliance within the industry, Selectpath will comply with all industry standards. A copy of our disclosure notice is on our website and we are collecting a signed copy by each client to be placed in our files. We feel we have been leaders in this area and provide this as another measurable area of Selectpath’s commitment to our clients.
  
  
• Benchmarking of plans - You have identified that you would like to look at ways of keeping rates down and so have other businesses that face the same issues as you do. In the survey, a few respondents inquired about Selectpath providing benchmarking data. We are happy to report at this time we have all of our clients plan information loaded into our database and we are now working on having our database allow us to pull the data and provide comparative information on what other clients plans may look like by size, revenue, union versus non-union, geographic location, industry, etcetera. This project is underway.


• Requests for Information on Additional Services Selectpath is divided into two divisions – Group Benefits and Financial Services. Both areas have shown to provide great customer service. Several respondents wanted more information or to be introduced to our Financial Advisors. We recognize that our clients may have other areas in their life and/or business where they would also benefit from working with Selectpath Financial Advisors. We are always happy to refer you to colleagues who can help you with family and business planning issues.

99% of our clients said they were very satisfied or satisfied with:

• Our Professionalism
• Our Integrity and Trustworthiness
• Our Friendliness
• Our Level of Confidentiality
• Quality of our Reporting

THE NEXT STEP IS YOURS. TAKE THE FIRST STEP ON THE RIGHT PATH.

CALL US TODAY!